Refund policy

Return and refund policy

60-day satisfaction guarantee on your first order
Not happy with your first order from us? Tell us within 60 days of delivery and we'll refund it, opened or not. One 32 oz bottle lasts one horse about 60 days, so you have time to see how your horse does before you decide.

  • It covers the first order you place directly with us, on equiade.com or by phone, one-time or Subscribe & Save.
  • To ask for a refund, call 1-800-413-3702 or email info@equiade.com with your name or order number, and tell us what didn't work for you.
  • We refund the order total, shipping included, to the card or account you paid with.

Damaged, defective or wrong items
Please check your order when it arrives. If an item arrives damaged or defective, or we sent the wrong item, contact us within 30 days of delivery at info@equiade.com or 1-800-413-3702. Please include a photo of the box or the bottle. We'll sort it out with you, with a replacement or a refund.

Other returns
Apart from the guarantee on your first order and damaged, defective or wrong items, we don't accept returns. This includes later orders that have been opened or used. We also don't accept returns on sale items or gift cards.

How to start a return
Contact us at info@equiade.com or 1-800-413-3702 first. If a return is needed, we'll send you a return shipping label and tell you where to send the package. Items sent back without contacting us first will not be accepted.

Exchanges
If you'd like a replacement rather than a refund for a damaged, defective or wrong item, tell us when you contact us.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without giving a reason. The item must be in the condition you received it, unused, in its original packaging, with the receipt or proof of purchase. You pay the cost of returning the item to us.

Refunds
We'll tell you when your refund is approved. Approved refunds go back to your original payment method within 14 days of approval. Your bank or card company can take a few more days to post it. If you haven't seen it after that, contact us at info@equiade.com.